The Maintenance Supply Co Ltd may change this policy at any time updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14th February 2020.
The Maintenance Supply Co Ltd registered in England, company no. 2527541
When information is directly given to us -
You may provide your details to us when you request specific information about our services or meet at an exhibition or networking events. You may also request general information about our services via the website.
When information is given to us indirectly -
Your information may have been shared with us by a reputable data provider. These organisations will have their own privacy policies and must ensure that the data they provide us is fully compliant with EU GDPR (European Union’s General Data Protection Regulation) for the purposes we have stipulated e.g. distribution of marketing materials and telesales.
The data providers are chosen because they demonstrate transparency, accuracy and security in their approach to data governance and must set the highest standards in data management, processing and provision adhering to GDPR regulations and ICO (information commissioner’s office) principles and directives.
When you have given other organisations permission to share it -
You may have provided your details to another organisation. For example, delegate listings at exhibitions, members list for networking, credit checks and business clubs and associations. However, when working with other organisations, we work to ensure it’s completely clear to you that your information will be shared for marketing purposes.
Social media -
You might give us permission to access information from messaging services like Facebook, LinkedIn and Twitter. This will depend on your settings or the privacy policies for the particular social media site.
When you are using our website we collect information -
Upon visiting our website, information about your visit is recorded and stored. Please read our cookies policy for more details.
We may collect the following information:
For the exhaustive list of cookies we collect see the List of cookies we collect section below.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of any customer for a minimum of six years after final invoice to comply with HM Customer & Revenue legal requirements.
If you ask us to stop sending you marketing materials that we have been sending you on the basis of consent, that you have given us, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
Under the General Data Protection Regulation, which will become law in the UK on the 25th May 2018, you are also granted a number of additional rights. These include:
For more information on these rights please read the relevant guidance issued by the ICO.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You have the ‘right to be forgotten’ if we are processing your data on the basis of consent unless there are other legal grounds and obligations that require us to keep your personal data. In this case, any personal data we hold would be erased and we would be unable to fulfil any requests about the information we had held retrospectively.
You may request details of personal information which we hold about you under the General Data Protection Regulation “GDPR”. A “reasonable fee” may be charged for excessive or repetitive requests. If you would like a copy of the information held on you please write to Operations Director, The Maintenance Supply Co Ltd Codham Hall Brentwood Essex CM13 3JT.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Our websites use Google analytics and Google's re-marketing technology. This technology enables users who have already visited our online services and shown interest in our services to see targeted advertising on Google partner network websites. Likewise, users that are similar to the visitors of our websites can be addressed. The advertising will be displayed through the use of web cookies. Using cookies, the user behaviour on a website can be analysed and subsequently utilised to provide targeted product recommendations and advertising based on the user's interests.
Our website utilises the “Insight Tag” conversion tracking service of LinkedIn Corp. This allows us to re-target users on LinkedIn after they have visited the mSupply.co.uk. This is also an analytics tool that allows us to record the effectiveness of LinkedIn advertisements. The collected data remains anonymous. This means we cannot see the personal data of any individual user. The collected data is saved and processed by LinkedIn. LinkedIn is able to connect the data with your LinkedIn account and use the data for their own advertising purposes, in accordance with LinkedIn’s data use policy.
The table below lists the cookies we collect and what information they store.
The association with your shopping cart.
Stores the category information on the page,that allows to display pages more quickly.
The items that you have in the Compare Products list.
Your preferred currency.
An encrypted version of your customer id with the store.
An indicator if you are currently logged into the store.
An encrypted version of the customer group you belong to.
Stores the Customer Segment ID.
A flag, which indicates whether caching is disabled or not.
You session ID on the server.
Allows guests to edit their orders.
The last category you visited.
The most recent product you have viewed.
Indicates whether a new message has been received.
Indicates whether it is allowed to use cache.
A link to information about your cart and viewing history if you have asked the site.
The ID of any polls you have recently voted in.
Information on what polls you have voted on.
The items that you have recently compared.
Information on products you have emailed to friends.
The store view or language you have selected.
The products that you have recently viewed.
An encrypted list of products added to your Wishlist.
The number of items in your Wishlist.
If you want to manage your cookies then you can do this via your browser or alternatively please visit www.aboutcookies.org for up to date information about cookie management. All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these settings, see the 'Help' option in your browser for more details.